Here’s a revised, planner‑focused English version that matches your new “digital planners & Google Sheets templates” brand while keeping the same warm, human tone.

💞 Why We Exist

At FamilyBridge, we believe that a well‑organized life and a peaceful home are the foundation of a better world.

We’ve seen how quickly life can feel overwhelming—when work piles up, money feels messy, and days blur together. But we’ve also seen how much calmer and kinder life becomes when you have simple systems that support you.

Our mission is simple:
To give individuals and families practical, beautiful digital planners that make it easier to manage money, habits, and everyday routines—so there’s more space for connection, not stress.

When you invest in FamilyBridge, you’re not just buying a spreadsheet.
You’re choosing clarity. You’re saying: “My life and my family deserve better systems.”

🤝 What Makes Us Different

We’re not a faceless software company. We’re real people—designers, spreadsheet nerds, parents, and productivity lovers—who care deeply about what life actually feels like behind closed doors.

Because we care:

  • A portion of our revenue is set aside as a Family Support Fund. This fund helps support families and individuals who are facing financial challenges but are committed to building healthier, more intentional lives.
  • A significant share of our time and resources goes back into listening and learning. We use feedback, surveys, and real‑world use cases to improve our planners, create new templates, and reach more people who need simple, non‑overwhelming tools.

Your purchase doesn’t just improve your own systems—it helps us keep improving the tools and expanding support for others as well.

🕒 Our Lifetime Support Promise

We stand by our work—and by you.

Because our products are digital (downloads, access links, and Google Sheets templates), they are generally non‑refundable once delivered. However, your satisfaction matters most.

If you’re unhappy for any reason:

  1. Email us first at info@familybridge.net.
  2. Include your order number, product name, and a brief note about what didn’t work for you.
  3. After reviewing your situation, we will either:
    • Help you get the most out of your purchase, or
    • At our discretion, offer a 100% refund and grant access to an alternative product from our store at no extra cost.

This “refund‑plus‑replacement” gesture is a courtesy, intended to make sure you are truly supported, not stuck.

Anti‑abuse & Chargebacks

To protect our customers, our creators, and our business from fraud:

  • If a customer files a chargeback or refund request directly with the payment provider without contacting us first, we may revoke all site privileges, including account access, updates, and licenses.
  • We may limit the refund‑plus‑replacement courtesy to once per customer.

What’s Covered

  • Digital products (downloads, licenses, access keys, or online content) are non‑refundable by default, except where we choose to make an exception or where local consumer laws require otherwise.
  • This policy does not override any rights you may have under applicable consumer protection laws in your region.

If you’re ever unsure, please reach out—info@familybridge.net—we’re here to help.

🌐 From Our Old Platform to FamilyBridge.net

In early 2025, we transitioned from our previous platform to FamilyBridge.net to provide a more stable, secure experience and a clearer focus on digital planners and Google Sheets templates.

  • Existing users were carefully migrated to the new system wherever possible.
  • If you used our previous platform and need help accessing your purchase or account, email us and we’ll guide you step by step.

This new site represents a fresh start—not just for us, but for the people and families we serve.

✉️ How to Request Help or a Refund

If you’re unsure, stuck, or simply need someone to walk through things with you:

  • 📩 Email: info@familybridge.net
  • Please include your name, order number, and the product you’re asking about.

Our support team is made up of real people, trained in empathy as well as tech.
We respond within 24–48 business hours, and we never treat your message as “just another ticket.”

No chatbots. No copy‑paste auto‑replies. Just real help from people who care.

🔒 Your Information, Always Protected

Your trust means everything to us.

That’s why your personal information is handled with strict privacy and care:

  • We never sell or rent your data.
  • Payments and refunds are processed securely through trusted third‑party providers.
  • All communication about your orders and personal situation is treated as confidential.

For full details on what we collect, how we use it, and how we protect it, please see our Privacy Policy at:
👉 https://familybridge.net/privacy-policy/